RETURNS

We thank you for your order and all our items are made with great care. However If you are not satisfied with your purchase, please email us at laurabmakesart@gmail.com as soon as possible and return it to us, in its original condition within 14 days to:

12 Cublands, Hertford, Hertfordshire SG13 7TS

Items will only be refunded if it is in the same condition as when you first bought it; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Please include original packaging where possible.

Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we would advise customers to contact us at laurabmakesart@gmail.com as soon as possible. 

Please send the returning parcel via a signed for service and keep receipt for proof of postage.

CANCELLATIONS

We may cancel an order at any time before delivery. you will be notified immediately and will not be charged or a refund will be returned to you, if needed.

 

DELIVERY

Mounted and Unmounted Paper Cutouts will be packaged flat with a back card and cellophane envelope and posted in a reinforced envelope to protect it from bending.

Unframed giclee prints are posted wrapped in tissue paper, rolled in a cardboard tube. These are printed by an independent printing company and returned to us before we ship to you.

All artwork will be delivered by Royal Mail. If the tubes or envelopes do not fit through your letterbox, and you are out at the time of delivery, your package may be left with a neighbour or taken to your local collection office. 

All artwork are dispatched within 5-7 working days.

- Shipping: within UK: Royal Mail First class (1-2 Day delivery after dispatch)

- Rest of the world: 15-20 days delivery by Royal Mail Tracked.

WHERE WE SHIP TO

We are now shipping to most countries, shipping cost for your country will be provided at the Check Out. If your country is not listed, please email laurabmakes@gmail.com with the items you are purchasing, delivery address and contact details. We will get back to you with a shipping cost. We are unable to deliver to P.O. Boxes or BPFO addresses. We do not ship to hotel or forwarding company addresses.

IMPORT DUTIES - If your delivery address is outside of the EU, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. LAURA B MAKES cannot be held responsible for these charges.

If you wish to find out more information please contact your local Customs and Excise office.

**International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery. 

PRIVACY

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

DISCLAIMER

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.

All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

EXCLUSION OF LIABILITY

We do not accept liability for any loss or damage that you suffer as a result of using this Website.

Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

LAW and JURISDICTION

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
 

COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.

VISITOR DATA

For customers

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.